Terms and Conditions

01. Service Description

Liable Alerts is an alarm-routing and notification service that receives authorized system-generated emails and converts designated alert information into SMS notifications for recipients configured by an account owner or administrator. Liable Alerts is a notification aid only and is not an emergency-dispatch service, life-safety system, central monitoring station, or substitute for required on-site alarms, supervision, maintenance, or emergency procedures.

02. Accounts and Authorized Use

You must provide accurate account information, keep credentials secure, and promptly notify us of suspected unauthorized use. You may use the service only for lawful purposes and only with systems, email sources, sites, data, and recipient numbers that you are authorized to configure.

You may not use Liable Alerts to transmit unlawful, deceptive, abusive, harassing, fraudulent, unsolicited, or prohibited content; interfere with the service; bypass security or usage limits; or violate telecommunications, privacy, marketing, or consent laws.

04. Customer Responsibility for Recipient Consent

If you add, import, or configure a recipient's mobile number, you represent and warrant that:

• The recipient has provided prior, express, and voluntary consent to receive the specific Liable Alerts operational messages you configure;
• Consent was not assumed, purchased, transferred, or bundled with a required transaction;
• You maintain a record showing when and how consent was obtained;
• You clearly disclosed the program name, message purpose, variable message frequency, potential message and data rates, and STOP and HELP instructions; and
• You will promptly remove a recipient who withdraws consent or is no longer authorized to receive the notifications.

You may not add a mobile number obtained from a purchased list, third party, affiliate, or lead generator. You are responsible for complying with all laws and industry requirements applicable to your use of the service.

05. Alarm Configuration and Delivery

You are responsible for testing and maintaining source systems, email delivery, routing rules, recipient information, alarm priorities, escalation procedures, internet connectivity, and all related configurations. You must independently verify that critical alarms and required safety functions operate correctly.

06. Fees, Billing, and Subscription Changes

Fees, included usage, overage charges, billing intervals, trial terms, renewal terms, and cancellation options are shown during signup or in the applicable order or plan description. You authorize us and our payment provider to charge amounts due using your selected payment method. Taxes may apply. Unless otherwise required by law or expressly stated, fees already paid are non-refundable.

We may change pricing or plan features upon advance notice. Continued use after the effective date of a change constitutes acceptance of the revised pricing or plan.

07. Third-Party Services

The service depends on third-party providers, including communications carriers, messaging providers, hosting services, email providers, and payment processors. Their availability and performance are outside our control, and their separate terms may apply.

08. Intellectual Property

Liable Alerts and its licensors retain all rights in the service, software, branding, documentation, and related materials. These Terms grant you a limited, nonexclusive, nontransferable, revocable right to use the service during your active subscription in accordance with these Terms.

09. Suspension and Termination

We may suspend or terminate access if you violate these Terms, create a security or legal risk, fail to pay amounts due, generate prohibited or non-consensual messaging, or threaten the integrity of the service. You may cancel as described in your account or plan terms. Provisions that by their nature should survive termination will survive.

10. Disclaimers

To the fullest extent permitted by law, the service is provided “as is” and “as available.” We disclaim warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free delivery. We do not guarantee that any alert or message will be received within a particular time or at all.

11. Limitation of Liability

To the fullest extent permitted by law, Liable Alerts and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, or punitive damages, or for lost profits, revenue, data, business, or goodwill arising from the service. Our aggregate liability arising out of or relating to the service will not exceed the amount paid to Liable Alerts for the affected service during the six months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless Liable Alerts and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your content, configurations, violation of these Terms, violation of law, or failure to obtain or honor recipient consent.

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be brought in the state or federal courts located in Broward County, Florida, unless applicable law requires otherwise.

14. Changes to These Terms

We may update these Terms periodically. We will post the revised Terms and update the effective date. Continued use after revised Terms become effective constitutes acceptance where permitted by law.